Terms & Conditions – Online Shop

  1. Use of the Online Shop

This website contains an online shop that is owned and operated by Dr. Oetker Queen Australia Pty Ltd (“we,” “us” or “our“).

By accessing this online shop, you agree to be bound by the Terms and Conditions – Online Shop set out below, please read them carefully. We may change our Terms and Conditions at any time and it is your responsibility to check regularly to determine whether the Terms and Conditions – Online Shop have been changed. If you do not agree to any of the Terms and Conditions  – Online Shop, then you must immediately stop using this website.

References to this website in these terms and conditions apply to this website however you access it, including accessing this website through our mobile applications or a version of this website optimised for use on mobile devices.

Any questions regarding these Terms and Conditions – Online Shop should be directed to:

Marketing Services
Dr. Oetker Queen Australia Pty Ltd
17-19 Wakefield Street

Alderley QLD  4051

E-mail: [email protected]

Telephone number: +61 7 3356 7344

  1. Payment

All products purchased through the online shop must be paid in full before dispatch or title to the goods passes to the customer.

  1. Refund and Shipping Policy for Website Orders

We will make all reasonable efforts to have the goods delivered to the customer on the date agreed between the parties as the delivery date. However, we will not be liable for late or non-delivery or any loss, damage or delay occasioned to the customer or its customers arising from late or non-delivery. The customer acknowledges that delivery does not include unloading from the carrier upon arrival at the place of delivery.

We’re happy to accept returns for an exchange or credit but not a refund unless the product is faulty.  All return/exchange must be requested within 7 days of purchase.

Returned products are subject to inspection.

Any shipping costs are the responsibility of the customer and cannot be refunded unless the product is faulty.

For all returns please contact us at [email protected] or call +61 (0)7 3356 7344.

Defective Products

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the product or a contract to supply, you are entitled:

  • to cancel your contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

To the extent permissible by law, Dr. Oetker Queen Australia Pty Ltd will accept no claim of any kind whatsoever and the customer agrees Dr. Oetker Queen Australia Pty Ltd shall not be liable for any claim (including without limitation physical or financial injury, loss or damage or consequential loss or damage of any kind arising out of the purchase, supply, storage and or use of the goods or reliance on any representations made by Dr. Oetker Queen Australia Pty Ltd, it’s agents or representatives.