Your privacy is important to Queen Fine Foods Pty Ltd, ABN 84 009 877 347, (‘Queen’).
Privacy Notice Table Of Contents:
- Our Commitment To Privacy
- The Information We Collect
- Use and Disclosure of Personal Information
- Storage of Personal information
- How to Access and Correct Personal Information
- How to make a Complaint
- How To Contact Us
Our Commitment To Privacy
To make this notice easy to find, we make it available on our homepage www.queen.com.au/privacy-policy.
Queen is committed to complying with the privacy provisions of applicable legislation including the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
The Information We Collect
The information we may collect depends largely on your relationship with us.
We generally collect two types of information: (1) personal information you knowingly choose to provide that is collected on an individual basis; and (2) web site use information collected on an aggregate basis as you and others browse our websites. Personal information is that information which is associated with you and capable of identifying you.
The server(s) that make(s) our sites available, and databases where information may be stored, may be located outside the country from which you accessed this site, but we will collect, process and use personal information only in accordance with this policy. Further information in this regard is available below.
1. Personal Information You Choose to Provide
When you register for or express interest in any of our products, services, competitions, offers or marketing information or if you apply for employment with us, you (or in some instances third parties) will provide us information about you. Similarly, in some instances, you may be able to submit information about other people with the intent that they will be the recipient of our products, services or marketing information. The information collected may include name, residential and postal address, social media account details, photographs, phone numbers, email addresses, job history and any other details requested at the time of collection.
Credit/Debit Card Information
To purchase our products or services you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:
- Mailing address
- Email addressCredit/debit card number and CVV
- Name on credit/debit card
- Credit/debit card billing address
- Business and home phone number.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by other methods.
2. Web Site Use Information
If you visit any Queen’s websites, your web-browser automatically discloses, and Queen’s web-server automatically logs, the information which may include: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This may be in the form of a web server log file. This data may or may not be sufficient to identify you.
Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in ‘cookies’ and submits them each time you request a web-page within a particular domain (such as queen.com.au). This data may or may not be sufficient to identify you.
Information collected via the website or other medium in which the personal information is no longer associated with the provider of that personal information is not personal or private information, i.e. the information is de-identified or aggregated so that it cannot identify the data of the individuals whose data is included in that aggregate data.
We may also allow third parties to collect statistical data from our site using cookies. However these cookies do not capture information that can personally identify you. They are simply used to evaluate and measure the effectiveness of our marketing and websites (e.g. banner ads).
In addition, we may transmit web site usage information about our site visitors to third party ad servers for the purpose of targeting our Internet banner advertisements on other sites. To do this, we use Web beacons and cookies provided by our third-party ad servers on our site. The information that is collected and logged on our behalf through this technology is not personally identifiable to our third-party ad servers and we do not capture or transmit any web site usage information that can personally identify you.
To learn more about our third-party ad servers, or to learn your choices about not having this information used to target advertisements to you, please visit www.marinsoftware.com.au/marin-software-privacy-policy or www.google.com/doubleclick.
Use and Disclosure of Personal Information
We will only use or disclose personal information in accordance with the Privacy Act. As a general rule, personal information may be used and/or disclosed by Queen for reasons including:
- for the purposes for which we have advised we are collecting it, and for related purposes the individual would reasonably expect;
- where we have the consent of the individual to do so;
- to process orders, invoice and dispatch goods or marketing material which may include disclosure to freight providers or contractors;
- as part of the asset sale of a business division;
- to process and assess employment applications;
- to allow participation in a competition or offer;
- as required by law;
- to deal with customer inquiries, suggestions or complaints;
- for market research on products customers may be interested in;
- to improve the products and services supplied by Queen;
- to keep individuals informed about products, services, competitions, offers and other activities relevant to Queen and/or our business partners that we think may be of interest; and
- under other circumstances where permitted under the Privacy Act.
Finally, we never use or share the personally identifiable information provided to us in ways unrelated to the ones described above. You can ask to be removed from our marketing/promotional mailing list (or from specific communications) at any time by sending a request to firstname.lastname@example.org (or by following the prompts in the relevant communication, where applicable).
Storage of Personal information
The personal information we hold is either stored on our servers or the servers of third party service providers, located both in Australia or internationally, and at the Queen offices within Australia. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to records.
How to Access and Correct Personal Information
Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by contacting us via the methods outlined in the How to Contact Us section below. We will require you to verify your identity and to specify what information you require. If any fee is to be charged for providing access, you will be advised of the likely cost in advance.
How to make a Complaint
If you have any questions about privacy or wish to make a complaint about a breach of the Australian Privacy Principles or the handling of your personal information by Queen, please contact us on the details provided in the “How to Contact Us” section. We take such matters seriously and any complaint will be investigated by us, and you will be notified of our decision as soon as is practicable after it has been made, usually within 30 days of complaint receipt.
How To Contact Us